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Our Newsletter


Terms And Condition

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

This does not affect your statutory rights as a consumer.

If you have any complaints about our service or any goods or services you purchase from us please contact Customer Care or write to the address above.

Purchasing from us

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors).

We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price.

Payment Options

  • Purchasing by Credit Card - We accept Visa and Mastercards for purchases, products are sent promptly once full payments are confirmed
  • Purchasing by PayPal – We accept PayPal as Payment, we will add 4% for administration fees from the total amount payments.
  • Purchasing by Bank Transfer – We accept bank transfers for purchases, products are sent promptly once full payments are received.
  • Purchasing via Western Union - We also accept western union as an alternative payment method. Please contact us for details.

Delivery
We aim to dispatch goods to you within 0-3 business days but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Product availability that ready to deliver mark as "In Stock", product availability marked as "In Warehouse" means customer need to wait 6 - 12 business days to wait the stock comes to process the shipment.


All order will ship with original packaging or safety carton plus extra bubble warp.
In some cases, a few items need to do packaging handling, we will charges this handling if needed. But after get your permission first for do the handling.

Rewards Program

Our Customer Rewards program is designed to ensure you are rewarded and have an incentive to purchase from us each and every time you are looking the bicycles or parts.

Very simple, no keeping track or points or credits, no expiry date, rewarded with each and every purchase, + FREE shipping World Wide!

Earns 10 points for each $10 spent from orders of $100 or higher (tax and shipping / handling excluded). Rewards are issued as automated coupons, store credits or get free shipping. Reward coupon codes or store credits can be used on the payment page during checkout.

We focus heavily on strong customer relations and ensure all of our clients are well looked after and offered the best world class customer service & communication during their transaction with us.

Our Customer Rewards program is  just one of many reasons why you should select Padang Bikes as your preferred supplier for all bicycles needed.

For any questions you may have or would like to redeem your rewards instantly please do not hesitate to contact us!

The following terms and conditions apply regarding Rewards Point Program.

  • A customer earns 10 points for each $1 spent from orders of $20 or higher (tax and shipping / handling excluded).
  • Points are added to account when an order is completed or shipped and are subtracted when an order is cancelled, declined, or refunded.
  • Only one coupon can be used per order.
  • Members must be signed in to their account in order to redeem points.
  • Points that have been redeemed cannot be used again.
  • Points are restricted to one account and cannot be transferred or combined with another to redeem a reward.

Complaints

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at [email protected]

We will acknowledge all questions or queries within a maximum period of 48 hours.

Damaged or defective goods


We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you.

If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.

Warranty Returns


Should your product develop a fault whilst still under warranty, we shall sort it for you.
Please contact us before returning warranty items as some can be sent to the manufacturer direct to speed up turnaround times.
However the postage costs to return the product to us will be at your expense.

Item Lost in The Post


We send out hundreds of orders a week and it is very rare than couriers loose the parcel. However from time to time unfortunately this does happen. As a rule parcels are not considered lost until after 14 business days.

We are not able to process a claim for the parcel until 14 business days have passed from the time of us sending the goods. Once the 14 days have passed we will then process a claim as quickly as possible, however please note the claims process can take several weeks.

We do not wait for the compensation to come to us before we refund you or resend the goods but we do have to wait for confirmation that the claim has been accepted.

Please understand that in this situation it is not us that have lost the goods and it is frustrating for us also.